Senior Officer Administrative Support

This role provides routine clerical/administrative services in order to support the provision of business activities or services.

Accountabilities

• Processes routine documentation and information, according to defined procedures, in order to support ongoing Departmental activities
• Collates and/or summarizes data from readily available sources and produce routine reports, schedules and summaries, seeking additional information where necessary, in order to support Departmental activities
• Checks and verifies calculations/codes/information and obtain information for incomplete/incorrect documents in order to ensure the highest standards of data accuracy
• Investigates records/files in order to establish or clarify facts in response to queries raised internally or externally.
• Liaises with internal customers and/or external agencies on the telephone and/or in writing in order to exchange information and clarify facts
• Screens incoming mail and telephone calls, redirect correspondence and callers to appropriate people and/or departments where required, obtaining additional information where necessary
• Schedules appointments, co-ordinate travel and accommodation arrangements and produce itineraries as required which optimize the use of management time
• Maintains appropriate logs of tasks and status to ensure that an accurate record exists of all relevant activities and that data is available for analysis and reporting
• Implements and maintain appropriate filing and data retrieval systems in order to ensure ease of access and up to date information at all times.

• High school education.
• Minimum 2-3 years’ of experience in a similar role in banking environment.
• Good English language skills.
• PC Literate.
• Ability to work as part of a team.
• Good communication skills – written & verbal.
• Good understanding of relevant Department administrative and clerical procedures and how they fit into the overall functioning of the department.
• Basic understanding of relevant Departmental activities