Manager Service Center Operations and Processing

• Organizes and plans the work of supervisors (direct reports) so that resources are optimally utilized, is maximized and ensures that the work carried out in compliance with all relevant procedures.
• Assists to other Senior supervisors to clear the work load and also performs as a backup when required
• Participates with Manager during different business lines meetings (Corporate Banking, Business Banking, Financial Institutions etc.) in a consultative mode to resolve customers and credit issues and acquires approvals as necessary in order to avoid bottle necks
• Replies customers and correspondent bank queries and ensures complaints are addressed promptly and within service standards to achieve customer satisfaction
• Oversees the process work to ensure time and quality standards are met in accordance with International & local rules and within standard turnaround time with zero error.
• Conducts root cause analysis along with Senior Manager of the department for occurring problems in processes, procedures and customer issues and take corrective action.
• Advises and follows up with the team and ensures monthly, quarterly and yearly MIS reports prepared and submitted to Management.
• Ensures the staff training and development requirements are based on recommendations provided in the KPIs. Proposes specified development programs in as well as overseeing the continues in-house staff enrichment through weekly meetings and small in-house coaching groups.
• Implements any special assignment or project given by the Senior Manager
• Identifies critical business issues and develops workable solutions, consolidates, evaluates and implements the development processes affecting to COD services
• Communicates replies of SAMA and Audit related inquiries and implementation the recommendations

• Analytical Thinking and Problem Solving
• BSF Business Perspectives (Banking Products)
• BSF Policies and Procedures · Budgeting & Actual Expenses Monitoring
• Business Analysis (Automation, Process Improvement, Reengineering)
• Business Ethics (AML, CTF, KYC)
• Communication, Presentation and Facilitation (Written and Spoken)
• Computer Literacy and MS Office Applications
• Creativity and Innovation
• English Language
• Negotiation & Persuasion skills
• Risk and Internal Control Management
• Strategic Perspective and Management
• Critical Judgment and Decision Making
• Change Management
• Structured Products
• Capital Market and Financial Derivatives
• Fraud Detection and Prevention Techniques
• Competency Based Training/Development Analysis
• In-depth knowledge in Trade Finance operations
• Sound ICC related technical knowledge

· Detailed knowledge on Trade Finance related Policy and Procedure.