Officer Front Office Support

The Front Office Support (FOS) Officer is accountable for timely and qualitative execution of all activities related to IBG clients. The FOS Officer will deal with all customer related queries, requests and process the daily transactions in a timely manner. This FOS Officer reports to the FOS Manager. This position requires the FOS Officer to follow procedures and carry out instructions as required.

 Accountabilities:

• Provide accurate and timely operational support for the smooth handling of business line activities
• Respond to routine customer enquiries and maintain a positive relationships with clients.
• Receive all incoming clients and representatives and fulfilling their requests in a timely manner
• Process new loan/deposit requests, control/monitor roll-over transactions and verify that the requested loan is utilized based on the granted approved purpose in a timely and efficient manner
• Check all types of signed security/legal documents are in accordance to the bank’s internal P&P and SAMA account opening procedure
• Preparing various internal memos, certifications, and printing bank statements plus day-to-day operational tasks
• Comply with BSF internal P&P/ SAMA rules. Ensure compliance in order to safeguard the bank against associated risks
• Coordinate with other bank entities to ensure timely processing of all transactions.
• Conduct all required customer call back communications.
• Ensure all SLAs are met for all internal processes
• Assist business line to achieve their operational goals

• Minimum Diploma or above.
• Two (2) years’ work experience in finance/banking operations.
• Good knowledge of relevant Bank products and services.
• Good Interpersonal and communication skills.
• Has good computer knowledge and command over MS Office.
• Good command in English.