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JC276-Officer Customer Experience

Riyadh, Saudi Arabia Posted 2023/10/17 09:24:50 Expires 2023-10-31 Ref: JB1100040293

Job Description

  • Manages the development of PBG Customer Experience system (NPS)
  • Follow-up with RMs, TL, and Regional Manager to provide feedback to the customers for NPS system
  • Provide monthly report to PBG management on NPS system
  • Provide monthly analysis and root cause analysis on customer feedback
  • Coordinate with all related internal group/division on customer experience feedback


  • Bachelor Degree in Business, Banking or Accounting
  • Extensive knowledge of BSF policies and procedure related to operations, management guidelines and services,
  • customer–related activities
  • Excellent analytical skills related to financial figures and statistics
  • Superior technical writing and communication skills particularly in preparing quality reports
  • Excellent Communications / Managerial skills
  • MS Office skills
  • English literate

Job Details

Job Location Riyadh, Saudi Arabia
Job Role Banking
Employment Status Full time
Employment Type Employee
Number of Vacancies 1

Preferred Candidate

Career Level Entry Level

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