Officer Administrative Support - Risk Management Group

Reporting to the Chief Risk Officer, the Officer Administrative provides technical, specialist and/or non-standard clerical/administrative services within the Risk Management Group in order to support the provision of business activities and services. The work of jobs at this level is more complex in nature than junior Level of clerical jobs and greater latitude is given to the jobholder to solve problems by choice from a number of proven alternatives. These jobs are either involved in carrying out general administrative/clerical work which requires an experiential understanding of information processes and support a senior executive in the management of his affairs.

Accountabilities

• Process Departmental documentation and information from a variety of sources in order to support ongoing business activities.
• Collate, extract and/or summarize data and produce standard reports, schedules, summaries and letters, seeking additional information where necessary, to support ongoing business activities.
• Identify and undertake initial investigations into data discrepancies in order to correct errors and ensure the highest standards of data accuracy.
• Carry out ad hoc project work as required, involving internal and/or external liaison, within set guidelines provided by the Supervisor.
• Liaise with internal customers and/or external agencies on the telephone and/or in writing in order to exchange information, clarify facts and resolve queries and/or problems.
• Schedule appointments, co-ordinate complex travel and accommodation arrangements and produce itineraries as required which optimize the use of management time.
• Implement appropriate filing and data retrieval systems in order to ensure ease of access to up to date information at all times.
• May troubleshoot and/or provide technical guidance and support to less experienced colleagues in order to support their development and ensure uninterrupted support to ongoing business activities.

• High school graduate or Bachelor degree
• Minimum 2 – 3 years experience in level 2 OR 4 years in a similar role in an office or administration banking environment.
• PC literate with knowledge of standard office software applications.
• Report writing skills.
• Good English language skills.
• Ability to work as part of a team.
• Good Communication skills – written & verbal.
• Comprehensive knowledge and understanding of relevant Departmental
• administrative/clerical procedures and their importance to the overall functioning of the department.
• Good understanding of Departmental business activities or services.