Manager Operations & Service Delivery

Reporting to the Head of Operations & Service Delivery, the Manager Operations & Service Delivery will be managing and directing the operations division of a new digital offering channel under the Strategy & Digital Group. He/she has to be passionate about Customer Experience, Digitalization, and Process Automation.

Accountabilities

• Accountable to ensure efficient delivery of products and services to clients.
• Develop and implement policies and procedures.
• Contribute on the continues improvement plan.
• Managing team where you will be in charge to Build their KPIs, Monitor their Performance, and Construct their Development plan.
• The contact point with all stakeholders within and outside the bank for the operation.
• Mentoring the department budget.
• Reporting a parodically the department performance.
• Work with the Customer Happiness to provide an outstanding Customer Experience.

• Experience and Knowledge: A well knowledge and understanding of the banking operational practices and the regulators Roles and Responsibly in this regard. And proven experience in Payments, Cards, and Loan processes.
• Customer first: You love the process of analysing and creating, but also share our passion to do the right thing. You know at the end of the day it’s about making the right decision for our customers.
• Innovative: You continually research and evaluate emerging technologies. You stay current on published state-of-the-art methods, technologies, and applications and seek out opportunities to apply them.
• Creative: You thrive on bringing definition to big, undefined problems. You love asking questions and pushing hard to find answers. You’re not afraid to share a new idea.
• A leader: You challenge conventional thinking and work with stakeholders to identify and improve the status quo. Your passionate about talent development for your own team and beyond.
• Technical: You have the ability to work with the developers and 3rd parties vendors to enhance the systems and applications.
• Bachelor’s Degree plus 10 years of experience in banking operation.
• At least 3 years of experience in managerial level.