Agent Fransi Care Phone

To act as a part of Service Quality team to resolve customer’s complaints.

To be a team member of Consumer Protection and Customer Complain Division carrying the duties of attending and managing customer complaints as per BSF relevant policy and procedure to register, assign, follow-up and resolve or escalate if required

Candidate will be required to attend and manage with curtesy and accuracy the inbound and outbound phone calls, login and update complaints in Complaint Management System “CMS”

• Bachelor Degree or High Diploma educational level
• Proven Banking experience
• Must be able to communicate very well both in Arabic and English
• Sound knowledge on KSA regulatory environment
• High ethical standards
• Excellent skills in Word, Excel, and PowerPoint;
• Strong ability to work under pressure and to handle large workloads;
• Excellent organizational and multi-tasking skills
• Demonstrated commitment to quality customer service;
• Strong verbal and written interpersonal and communication skills
• Ability to deal effectively with customers,
• Excellent problem-solving skills and decision-making ability.