حالة الإعلان الوظيفي هي شاغره هذا الإعلان الوظيفي غير منشور للباحثين عن عمل، حيث لن يتم تلقي أي طلبات وظيفية بسبب حالة الإعلان
إرفاق
وصف الوظيفة
Handles customer inquiries, support, training, issues and resolves customer claims / complaints; or open a ticket for appropriate channels for immediate resolution.
1- Improve customer’s digital experience and improve Client’s journey.
- Accuracy, Timely delivery, Quality of deliverables
2- Resolving customers issues, claims / complaints; and/or route calls to appropriate channels for immediate resolution.
- Accuracy, Timely delivery, Quality of deliverables
3- Identifies, researches and investigates forwarded case then rooting to correct channel reports.
4- Create the Eco System for BSF Clients by improving Cross Selling & introducing new added value FinTech & services to BSF API.
- Accuracy, Timely delivery, Quality of deliverables
5- Assist customers in navigating various functions of GTB eChannel; and cross-sells when necessary.
- Accuracy, Timely delivery, Quality of deliverables
6- Prepares call logs and reports documenting all calls and highlighting important details/issues for Products management’s use and evaluation.
- Call Report
7- Raise all technical, operational, connectivity issues encountered by customers.
- Call Reports
8- Manage NPS & INPS Daily Requests.
9- Test all new products from a customer experience point of view before the release of any new products and/or services.
10- Bundle value added product together to improve the product offering.
11- Improve the stable NCPB via Digital Channels.
المهارات
- Minimum of 7 years’ experience and exposure on general banking operations and services, customer-related activities, financial and credit management, and accounting systems.
- Bachelor's Degree in Business Administration, Commerce or other courses which could be compensated by considerable management experience.
- The position requires an energetic, systematic and proactive individual willing to perform beyond normal working hours.
- Constant interaction with different Head Office and Regional entities.
- Extensive experience and exposure on general banking operations, services, customer-related activities, financial and credit management, systems related and accounting systems.
- Full knowledge of the Bank's products, services, organization, policies and procedures.
- Ability to manage a team, good planning and organizing skills.
- Work with Marketing to develop a Marketing Strategy Plan for GTB.
