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Job Description
Level Details:
This role works within set procedures under the direction of a Supervisor. Non-routine work requires the
involvement of the Supervisor or a more senior colleague, to whom any problems of a non-routine nature will be
referred. The nature of work involves the supporting of one or more executives or the carrying out of basic,
routine general administrative and clerical work which does not require any specific process or functional
knowledge.
Job Purpose:
This role provides routine clerical/administrative services in order to support the provision of business activities
or services.
Accountabilities:
Description Performance Indicators
Processes routine documentation and information,
according to defined procedures, in order to support
ongoing Departmental activities
Audit of procedural compliance.
Smooth administration of Department activities
Collates and/or summarises data from readily
available sources and produce routine reports,
schedules and summaries, seeking additional
information where necessary, in order to support
Departmental activities
Timely and accurate production of reports,
schedules and summaries.
Checks and verifies calculations/codes/information
and obtain information for incomplete/incorrect
documents in order to ensure the highest standards
of data accuracy
Document /data completeness and accuracy.
Investigates records/files in order to establish or
clarify facts in response to queries raised internally or
externally.
Prompt investigation of records/files.
Timely response to queries.
Liaises with internal customers and/or external
agencies on the telephone and/or in writing in order
to exchange information and clarify facts
Timely and accurate exchange of information.
Screens incoming mail and telephone calls, redirect
correspondence and callers to appropriate people
and/or departments where required, obtaining
additional information where necessary
Timely responses to calls and correspondence.
“Right first time” redirection of callers and
correspondence.
Schedules appointments, co-ordinate travel and
accommodation arrangements and produce
itineraries as required which optimise the use of
management time
Feedback from Managers.
Efficient use of Management time.
Smooth running of arrangements.
Maintains appropriate logs of tasks and status to
ensure that an accurate record exists of all relevant
activities and that data is available for analysis and
reporting
Accuracy of logs.
Implements and maintain appropriate filing and data
retrieval systems in order to ensure ease of access
and up to date information at all times.
Up to date information.
Ease of retrieval of information.
Skills
Qualifications & Experience:
High school education.
Minimum 2-3 years’ of experience in a similar role in banking environment.
Skills & Knowledge:
Good English language skills.
PC Literate.
Ability to work as part of a team.
Good communication skills – written & verbal.
Good understanding of relevant Department administrative and clerical procedures and how they fit into the
overall functioning of the department.
Basic understanding of relevant Departmental activities