Senior Administrative Assistant

Level Details:

This role works within set procedures under the direction of a Supervisor. Non-routine work requires the

involvement of the Supervisor or a more senior colleague, to whom any problems of a non-routine nature will be

referred. The nature of work involves the supporting of one or more executives or the carrying out of basic,

routine general administrative and clerical work which does not require any specific process or functional

knowledge.

Job Purpose:

This role provides routine clerical/administrative services in order to support the provision of business activities

or services.

Accountabilities:

Description Performance Indicators

 Processes routine documentation and information,

according to defined procedures, in order to support

ongoing Departmental activities

 Audit of procedural compliance.

 Smooth administration of Department activities

 Collates and/or summarises data from readily

available sources and produce routine reports,

schedules and summaries, seeking additional

information where necessary, in order to support

Departmental activities

 Timely and accurate production of reports,

schedules and summaries.

 Checks and verifies calculations/codes/information

and obtain information for incomplete/incorrect

documents in order to ensure the highest standards

of data accuracy

 Document /data completeness and accuracy.

 Investigates records/files in order to establish or

clarify facts in response to queries raised internally or

externally.

 Prompt investigation of records/files.

 Timely response to queries.

 Liaises with internal customers and/or external

agencies on the telephone and/or in writing in order

to exchange information and clarify facts

 Timely and accurate exchange of information.

 Screens incoming mail and telephone calls, redirect

correspondence and callers to appropriate people

and/or departments where required, obtaining

additional information where necessary

 Timely responses to calls and correspondence.

 “Right first time” redirection of callers and

correspondence.

 Schedules appointments, co-ordinate travel and

accommodation arrangements and produce

itineraries as required which optimise the use of

management time

 Feedback from Managers.

 Efficient use of Management time.

 Smooth running of arrangements.

 Maintains appropriate logs of tasks and status to

ensure that an accurate record exists of all relevant

activities and that data is available for analysis and

reporting

 Accuracy of logs.

 Implements and maintain appropriate filing and data

retrieval systems in order to ensure ease of access

and up to date information at all times.

 Up to date information.

 Ease of retrieval of information.

Qualifications & Experience:

 High school education.

 Minimum 2-3 years’ of experience in a similar role in banking environment.

Skills & Knowledge:

 Good English language skills.

 PC Literate.

 Ability to work as part of a team.

 Good communication skills – written & verbal.

 Good understanding of relevant Department administrative and clerical procedures and how they fit into the

overall functioning of the department.

 Basic understanding of relevant Departmental activities