My Family Relationship Officer

This role conducts sales of retail products to existing BSF customer base using the My Family program in order to achieve

branch and region product sales targets and manage customer loyalty attrition. My Family Relationship Officer is tasked with

selling to My Family customers (defined as product +1 customer) all available products and services to increase customer and

product breadth.

· Written and spoken fluency in Arabic and English

· Good interpersonal and conflict resolution skills

· Good analytical skills related to financial figures and statistics

· Broad understanding of SAMA rules and regulations

· Excellent knowledge of My Family Manual, Customer Relationship Management

· Broad understanding of Retail Credit Guidelines and Consumer Credit Policies, Visa/Master Card Policy and Procedures

· Marketing and Selling Skills, Excellent interpersonal skills and communication skills