To handle BSF customers and non BSF customers calls through pilot / single number and process / answer the customer services request / inquiries / complaints, all type of interactions must be answered with excellent flow of communication. 

Working hours on shift basis 24/7.

Hiring will be under Contracting Company.

• Handled customers calls and answer inquiries with excellent quality and promptly.
• Escalate to the supervisor and\or concerned Support Units any issue that requires higher management resolution.
• Create service request for the customer\prospects and complaints into ther ‘’uAgent ‘’ system to be delivered to the appropriate Support Unit to .
• Responsible for the quality services provided to all customers and prospects .
• Avoid any possible financial risk . 
• Inform the customers’ on the proper way of using and availing of the various electronic banking delivery channels (i.e. FransiPhone, FransiPlus, ATM, etc).
• Immediately Hotlist cards ( lost / stolen ) when customer request.
• Support bank product new campiagns with good communication. 
• Ensures the attainment of the Bank's quality service standards.

• Diploma is preferable

• Highly organized.
• Good personality.
• Customer-oriented.
• Bilingual (Arabic and English).
• Good Communication Skills.
• Good Computer Skills.